Shipping Policy

Shipping Fees

Shipping fees are non-refundable. If you refuse any shipments from KIJO Battery, you will be held responsible for the original shipping charges, plus the costs associated with reverse logistics. This amount will be deducted from any credit issued.

Delivery Claims

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you MUST contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process and track down the order. Please note that claims can take up to 30 days to complete (depending on the shipping carrier used). KIJO Battery does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Out-of-Stock Items

If your order includes multiple items and one (or more) of the items are out of stock, we will attempt to notify you, then ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

Reserved Rights Regarding Shipping

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, KIJOBattery reserves the right to require customers to use a common shipping and billing address in the event we are unable to process an order or verify a shipping address pro- vided. KIJOBattery reserves the right to solely define, limit, refuse, and/or cancel orders from

customers at any time due to:

An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items. Potential fraudulent or criminal activity. KIJO Battery reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

 

Have questions or need help regarding shipping?

Email us at service2@kijo.com.cn or call us.