Return & Warranty
Return Policy
We want you to be completely satisfied with your purchase. The following information will help facilitate your return of an unused product, or a warranty claim for a defective product, either of which may be processed at a KIJO Battery retail store, or by calling.
A return request must occur within 14 days of purchase, or delivery if we shipped the product directly to you.
Product returns require proof of purchase or original receipt.
If you are shipping the product back to us, it must be received by our warehouse within 45 days from the date your product was delivered. For specific labeling instructions call or email us. Freight expense is not refundable.
Products must be in an unused and saleable condition.
Refunds for purchases made by credit card will be credited back to the card used to make the purchase.
Cash refunds for purchases under $20 may be received at a Batteries Plus® retail store only, and return requests in amounts over $20 may be in the form of a check mailed to the customer's home address.
Refunds for purchases made by check require a ten (10) day waiting period from the date of purchase.
Returns are not applicable to Tech Center Rebuilds and Generators.
Please note: This policy covers all non-defective return requests made on purchases from Kijo-battery.com.au. Defective products are covered under a separate Warranty Policy.
Warranty Policy
We want you to be completely satisfied with your purchase. The following information will help facilitate your return of an unused product, or a warranty claim for a defective product, either of which may be processed at a KIJO Battery® retail store, or by calling.
Products purchased from Kijo-battery.com.au or at a KIJO Battery® location may include a warranty, depending on the product's manufacturer, age, and cause of the defect. Our policy is to honor warranty claims within the warranty period unless the defect is caused by owner/user abuse or negligence or if the product was not used as intended. Further, to the fullest extent possible under applicable law, KIJO Battery will not be liable for consequential, incidental, or punitive damages.
Warranty coverage is not transferable (it applies to the original purchaser only), and requires proof of purchase or original receipt.
A warranty claim may require product analysis prior to issuance of a credit or replacement, which may take up to two (2) business days to process.
Specific terms and conditions of warranty policies will vary by product type and may be modified over time. Please see a store representative or call us for specific terms and conditions.
The warranties for the specific products are the exclusive and only ones we provide with respect to the products we sell.
KIJO BATTERY® MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. WE DISCLAIM ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.